What is Marketing?

AMA Defines marketing as, ““the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.”

Dictionary.com defines marketing as, “the act of buying or selling in a market. the total of activities involved in the transfer of goods from the producer or seller to the consumer or buyer, including advertising, shipping, storing, and selling.”

I this series of Marketing Basics, you would get good exposure to the fundamental principles of marketing. You can explore the marketing basics category here to speed up your learning. 

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What is Marketing Concept?

Marketing concept is a business philosophy where a company first identify the customer needs and then offer a product or service to satisfy them. In other words, the marketing concept makes a customer the top priority of a business.

The marketing concept is one of the modern concepts of business and it became popular after 1950. It has significantly influenced how companies provide solutions to a customer problem. The rationale behind the concept is shared in the last section of this article.

Let’s look at the different business philosophies or concepts before marketing concepts. This should help you answer the question ‘What is marketing’ better.

Production Concept

Due to the industrial revolution, a business organization was able to produce a large quantity of goods. 

The business organization felt that if they were able to produce a large number of goods at the lowest possible cost, people should buy the product. It is generally known as the production concept or the production era.

The focus of Production Concept: Excellent production capacity and operational capacities to keep the cost to the minimum.

Product Concept

The product concept is a further improvement on the production concept. According to product concept, as long as you can add a lot of great features to your product, people would buy your product.

The focus: Excellent engineering i.e add great features & quality to the product

Selling Concept

According to the selling concept, you need to employ a great sales team who would convince people to buy your product.

Selling concept is a natural evolution from the Production and Product Concepts. Think, if the competitors can match your company’s production capacity and the product features, what options do you have now?

Yes, you should push your products through strong sales tactics & advertising. Offer discounts and create great deals to win over customers.

The focus: Great sales team and great sales/selling tactics

The Marketing Concept

Due to the inherent flaws in the first three concepts, businesses had to do better. Soon after WII, marketing concept became popular because it preached that before producing a product, a business must find out what a customer needs or wants.

In other words, you start with an idea of a product or service and finds out if it can solve the target customer’s problem.

Production of the product only makes sense once the business has determined what the customers want/need.

The focus: Customer’s needs and better solution to a customer’s problems

The difference between the Marketing Concept and Production Concept/Product/ Selling Concept

The first three concepts have one thing in common i.e that they encourage a business to focus on its product or service. This is essentially a myopic approach to business because it cannot see farther than its own product which is called marketing myopia. Generally, this approach is called the “inside-in” perspective on business in modern marketing.

The marketing concept is significantly different as it advocates, “outside-in” perspective on business. It is a major improvement in business thinking.

Of course, it makes more sense to go out there and do a market research to find out what the demand is in the market. It is the right thing to do from a firm’s point of view.

Marketing can make you dumb: A discussion

Think about marketing for a while. It focuses too much on the current needs of a customer. How can you be innovative when you are focusing on the same thing as everyone else?There is hardly any chance of real innovation in such a situation. Further, consumers might not always know what is the best thing for them.

What do you think?

This issue is addressed by some scholars but that is what I would expand upon when I return to this article again.  

Next is Section 2: What is Marketing? What are marketing Terms ?

Section 2: What is Marketing? Marketing Terms & Concepts 

Glossary of Marketing

The purpose of this page is to serve as a one-stop solution to all important marketing terms & concepts.

I suggest you use the Cntl + F command on the keyboard to search terms on this page. Here is how this page is organized in terms of content:

1: General Marketing Terms & Concepts 2: Product & Service 3: Pricing 4: Business Market  5: Consumer Behavior  6: Branding  7: Advertising  8: Sales  9: Distribution/Retail  10: Digital Marketing

1: General Marketing Terms & Concepts

What are 4Ps

4Ps is a popular term used in marketing and it stands for Product, Price, Promotion, and Placement.

Product/service: Product or service is a solution offered by your business. A product is a tangible while service is intangible.

Branding: Branding is a name, perception or healthy association that makes a product unique and elicits a positive response from a customer. Branding is simply a promise that a business makes to a customer.

This promise is a public statement that the Business would strive to deliver quality service, experience or product.

Branding is often very time-consuming and expensive. Most businesses would find it  difficult to develop a brand.

B2B: Business to Business

B2C: Business to Customer

Branding Terms and Concepts | Branding Dictionary

1: What is POP & POD? What is the difference between POP & POD in branding?

POPs & PODs are marketing terms used in branding.

POP stands for Point of Parity. It means when a brand matches the competitor’s offering in terms of benefits (proposition/offering).

POD stands for Point of Difference. It means meaning when a brand not only matches the competitors’ brands (offerings) but also creates a difference by offering something that the competition does not have.

Advertising Terms and Concepts | Advertising Dictionary

What is ATL? What is BTL?

ATL: Above the line

BTL: Below the line

What is Word of Mouth?

Word of Mouth: as the name says it all when people talk about your service or product, it is the word of mouth.  It can be either positive or negative. Hence, the term Positive Word of Mouth and Negative Word of Mouth. When there is a positive word of mouth about a product or service, it is an ideal market or business situation for a brand.

What is Slice-of-Life in Advertising?

When an advertisement shows a real-time situation where a product is being used or solving the target customer problem, it is a slice of life.

Origin of the term Guerrilla marketing

The term was originally used by Jay Conrad Levinson as Guerrilla Advertising. Later, it became guerrilla marketing.

Online Marketing Terms

SEO : It stands for Search Engine Optimization

SEM : SEM stands for Search Engine Marketing

SMM: SMM stands for social Media Marketing

PLC : It stands for Product Life Cycle

BCG Matrix: It stands for Boston Consulting Group Matrix . The matrix helps in assessing  a brand or business portfolio.

Marketing Myopia : Suffering from nearsightedness in marketing: When you cannot see drawbacks in your product or you can’t see beyond your product or service.

In other words, if you don’t focus on solving the customer’s problem instead you focus on your product which is most probably flawed as well.

Marketing Myopia has ruined big industries as they went out of business because they refused to think in terms of customer’s solution.

Price Skimming: When a business charges really high price mostly because its product  has unique features or technology. The demand is usually good for the great product, therefore, the business can literally skim the market till a competitor produce a similar product.

CLV : It stands for Customer’s Life time Value

AIDA: It stands for Awareness, interest, Desire, Action.

Who developed the AIDA Model :

E. St. Elmo Lewis, An American businessman, developed the model in 1898.

What is Veruca Salt in Marketing?

According to Veruca Salt doctrine, consumers say ‘ I want the product, and I want it now.’ You can encourage them to behave towards your product like Veruca, the fictional character from Roald Dahl.